Last updated: Effective date: to be confirmed
Contact us
Email [email protected]. Write in English, Arabic or Kurdish.
To help us answer quickly, include:
- the email address of your account,
- your order number, if it is about an order,
- what happened, and a screenshot if you can.
Never send us your password or a one-time code. We will never ask for them.
Common questions
- I forgot my password
- On the sign-in screen, tap Forgot password? and follow the code sent to your email. If you signed up with Google, you can also keep using Continue with Google.
- Where is my order?
- Open Orders in the app to see its status. For a delay, write to us with the order number.
- The app says an update is required
- Install the latest version from the store you got the app from. Older versions stop working when they no longer match our servers.
- A translation is wrong
- In the app, open Account and choose Report a translation problem.
- Delete my account
- In the app, open Account and choose Delete your account. Other ways are on the Delete your account page.