Last updated: Effective date: to be confirmed
Delete it in the app
- Sign in, open Account and choose Delete your account.
- Read what is deleted and what is kept, type the word shown, and tap Delete my account.
The account is deleted straight away and the app signs you out. If an order has not been delivered yet, wait for it to arrive or ask us to cancel it first: the courier needs your phone number until then.
Or ask us by email
Email [email protected] from the email address of your account, with the subject “Delete my account”. If you cannot use that address, tell us which address the account uses; we may ask you to confirm that it is yours before deleting it.
We delete the account within response time: to be confirmed and reply to confirm.
What is deleted
- your name, email address and phone number on the account,
- your professional details,
- your saved delivery addresses,
- your cart, favourites and recently viewed products,
- your dental-tool notes,
- if you signed in with Google, the link to your Google account and your sign-in record in Firebase Authentication.
The account is deactivated and signed out on every device. It cannot be restored. You can sign up again later with the same email address or Google account.
What is kept
Orders, invoices, payments and store-credit records are kept for retention period: to be confirmed by legal review, because accounting and tax law require it. They keep the delivery details recorded on each order. Unused store credit is lost when the account is deleted.
Signed in with Google?
Deleting your Clinica Store account does not delete your Google account. You can remove Clinica Store's access in your Google account settings, under Security, Third-party apps and services.